Payment, Delivery and Returns Policy
Roobix.co.uk is trading style of Roobix Ltd, registered in England
Company Number: 07491233
We automatically take payment from your credit/debit card immediately upon you confirming your order - if, in the highly unlikely event, we are unable to fufill you order within 5 working days we will offer to refund your card whilst we await stock. Even though payments are taken realtime, all orders are subject to our sales team approval and will be checked prior to despatch to ensure that the details provided are valid. Payments are processed by Paypal and will appear on your statement as *PAYPAL* Roobix Ltd.
Technical and Pricing Misrepresentations
To eliminate our losses caused by potential pricing and/or technical misrepresentations, Roobix Ltd. reserves the right to refuse any sale from this site for any reason. Email confirmations are sent automatically for your records and do not constitute any final contract to supply the goods ordered at the prices stated. We will typically contact you within 24hrs (office hours only), if there is a problem.
All information on this website is intended as a guide only and if you feel you need clarification about any points please do not hesitate to email us PRIOR to ordering.
Right to Return Items
Our returns procedure complies with the UK mail order goods act. You have 14 days from the point of you receiving the goods, to return the product, in its original condition, for a full and complete refund. Goods which have been opened and or used will only be refunded if they prove to be faulty, or damaged.
A warranty is supplied on all of our products. This warranty is limited to faults which occur through normal operational usage of our products, and will be either 12 months from the date of purchase or as stated on the product information page if different. We will not be liable for any consequential damage caused by our products failing. After 28 days we reserve the right to refer product faults to the manufacturer for them to arrange a replacement.
All goods are sent via insured delivery. We will usually replace any product which is damaged in transit immediately and deal with the courier firm to seek compensation ourselves. However, we reserve the right to not replace items prior to any invesitagation by the courier firm, and to inspect any goods prior to issuing replacements.
Liability for Late Delivery
As courier/royal mail delivery is entirely beyond our control we accept no responsibility for delays in transit, or any consequential losses you incur as a result of such delays. Our maximum liability in the event of a delivery problem will be the cost of the carriage paid by the consumer for the order in question.